Health & Social Care - Home Improvement Overview
We Care is the UK’s largest independent home improvement agency, supporting people with disabilities, illness, or age-related needs to live independently. Their legacy systems—spreadsheets and siloed databases—were holding them back.
Element78 was brought in to reimagine their operational model, delivering a CRM-driven solution that would streamline processes and put customers at the centre.
Discovery & Requirements
We began with a comprehensive analysis of We Care’s operations, identifying:
- Inefficiencies caused by disconnected systems.
- Duplication of effort and data entry errors.
- The need for a unified, customer-centric platform.
This led to a clear roadmap for digital transformation.
Designing for Service Delivery
Our approach focused on:
- Simplifying complex workflows across multiple services and contracts.
- Creating a single source of truth for customer and project data.
- Supporting both internal teams and third-party partners.
The design prioritised usability and operational clarity.
Development & Integration
Working with ANS, we implemented:
- Microsoft Dynamics Field Service and Sales App.
- A coordinated solution for enquiry, project, and handy person management.
- A scalable platform to support future growth and service innovation.
Impact
Their leadership at the time of the project praised the collaborative approach and the clarity it brought to their operations. The new system set out to:
Streamline operations and reduce errors.
Deliver more responsive, customer-focused services.
Build a foundation for long-term digital transformation.
Let's talk!
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