Join us as a... Experienced Account Manager

Join us

Come and work with great people, and help us deliver digital solutions that make our clients shine!

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What we're looking for

We’re on the lookout for a proactive, ambitious and motivated team player, with unrivaled client service skills and a passion for digital technology, to join our team of digital account managers.

Salary

£25,000 - £35,000 per annum

Application deadline

Friday 23 November 2018

What you'll be doing

As a member of our Client Services team, you’ll be working with our talented web development and creative studio teams, and alongside our friendly and professional team of account managers, to help deliver and support an exciting variety of projects for a wide range of clients: from web applications, ecommerce and CMS-driven websites, to digital marketing campaigns and mobile apps.

As a middleweight account manager, you’ll be implementing, managing and supporting digital projects, as well as building, maintaining and developing relationships and opportunities, with your own portfolio of existing clients. You’ll also have the chance to take an active part in the full project lifecycle, from specification stage onwards. Typically, this will include:

  • Building relationships with your clients and developing a good understanding of their needs and challenges, in order to proactively identify and persuasively present solutions that will maximise client opportunities and revenues.
  • Producing and presenting regular sales forecasts and client activity reports, and using these to identify and suggest service improvements and efficiencies.
  • Managing client projects, from interpreting client briefs and briefing studio team members, to co-ordinating and prioritising studio workload and providing regular progress updates and presenting final outcomes to clients.
  • Producing, analysing and presenting digital performance reports to clients, and using these to proactively suggest further improvements to their digital offering.
  • Managing and reporting on clients’ digital marketing campaigns, and using these reports to proactively suggest further improvements to their campaigns.
  • Producing documentation for client projects and training materials.

We’ll also expect you to continually develop your understanding of our clients’ values and needs, and to stay on the ball when it comes to best practice and evolving industry trends, standards and technologies; and, of course, to share your knowledge with your fellow team members – in return for which, you can expect to learn plenty from them.

What we need from you

We’re looking for someone who’ll fit right in with what we do and how we do it here at Element78.

As a middleweight account manager, that means you’ll need to be:

  • A bright spark: bringing enthusiasm, drive and positivity to everything you and your team do, actively seeking opportunities to push yourself, learn along the way, and share your learning with others.
  • A problem-solver: proactively using your logical and lateral thinking to understand your clients’ needs, identify their problems and come up with dazzling digital solutions.
  • A little bit obsessive: honing in on, and caring about, every little detail, to ensure the work you present to clients is consistently brilliant.
  • An outstanding communicator: using the right medium, in the right way, every time, and listening carefully and thoughtfully to others, to communicate clearly and professionally in a way that will really engage your clients and your colleagues.
  • Organised: expertly managing your time and balancing a varied and ever-changing workload to ensure that deadlines and expectations are consistently met or exceeded.
  • Flexible: embracing change by proactively adapting what you do, how you do it and how you work with others.
  • Great to work with: a team player who communicates with honesty and respect, stays calm under pressure, takes responsibility for their work and knows how to have fun!

Ideally, we’d like you to be qualified to degree level, or equivalent: but what we most want is someone with a proven flair for great client service, a passion for digital technology and with the kind of client service skills that your significant account management experience will have given you.

As far as your current skills and experience go, this is what we’re looking for:

Must-haves:

  • Solid experience in a client-facing / client services role.
  • Excellent presentation and communication skills – both written and verbal.
  • Considerable knowledge of current web technologies and the digital industry.
  • Excellent IT literacy skills (e.g. Microsoft Office suite).
  • Solid experience of:

o Working to sales targets.

o Project management.

o Web measurement and analytics (e.g. Google Analytics).

o Content Management Systems.

o Managing PPC campaigns.

o Email marketing.

o CRM software (e.g. to manage client accounts / opportunities).

  • A good understanding of SEO.
  • An understanding of fundamental marketing concepts and theories.

Nice-to-haves:

  • Solid experience of:
    • Documentation (e.g. client briefs, specifications, training documents).
    • Training delivery (e.g. delivering functional training to clients).

What you’ll get from us…

We’re a growing team of bright, creative, friendly people, with a wealth of experience behind us, and a geeky passion for what we do: we celebrate our successes together and we pride ourselves on making sure that every team member knows how important they are. This means you can look forward to the kind of rewards, benefits and opportunities that will really make you feel valued. All that, plus a great place to work and a great bunch of people to work with!

Brilliant benefits

  • 25 days holiday (plus bank holidays)

  • Fair recompense for overtime

  • Pension Scheme

  • Healthcare Scheme

  • Cycle to work scheme

  • Employee assistance programme

  • Retail discount scheme

Great Opportunities

  • Full induction training

  • Regular reviews to support your performance and progression

  • Ongoing training and development opportunities

  • Regular knowledge-sharing sessions

  • High-end projects for great clients

A great place to work

  • Friday desk beers

  • Monthly socials

  • Free fruit

  • Free tea/coffee/soft drinks

  • Monthly company breakfast meetings

  • Bike park

  • Shower

  • Music while you work

  • Onsite food and drink

Apply for this role

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